Frequently Asked Questions

1.When will we receive our My Birthday Teddy™?

Your My Birthday Teddy™ bear is dispatched from our warehouse within 21 days, from when our Customer Service team receive your order. Your My Birthday Teddy™ bear will generally be delivered within 28 days*.

International deliveries generally take 6 weeks* for delivery.

For Platinum Service deliveries your bear will be dispatched from our warehouse within 5 business days. Generally your bear will be delivered within 14 days*.

*Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays outside of My Birthday Teddy’s control.


2. Can we rush through an order?

We offer a Platinum Service for deliveries within Australia.

Your My Birthday Teddy™ will be dispatched from our warehouse within 5 business days, from when our Customer Service team receive your order, if you choose this delivery option. Generally your bear will be delivered within 14 days*.

*Estimated delivery times are between metro areas of major cities. Excludes delays outside of My Birthday Teddy’s control.


3. What can be embroidered on the bear’s paw?

We can embroider any text you wish on your My Birthday Teddy’s paw, provided that the text fits within our character limits.For all My Birthday Teddy’s you can embroider up to 3 lines of text on each paw. Each line of text will give you 15 characters, including spaces. Please note, we are currently unable to embroider symbols such as hearts.


4.Can you embroider on both paws?

Yes, you are able to embroider text on both paws of your My Birthday Teddy™. Simply choose this option when you are ordering your bear through our website. Two paw embroidery is offered exclusively to orders placed through our website.


 

5. Can we send bears internationally?

Yes, you can send your My Birthday Teddy™ to any country in the world; provided that it is within Australia Post’s delivery network. Simply choose the international delivery option when ordering your bear.

We aim to use Australia Post’s Pack and Track service were available, so that tracking is available for your bears. Unfortunately not all countries are available for this service. If we are unable to dispatch your bear with tracking we will dispatch with Australia Post Registered Post.

International deliveries generally take 6 weeks* for delivery.

*Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays outside of My Birthday Teddy’s control.


6. What if the teddy is not going to be ready in time?

We do offer a Platinum Service, as detailed above. If this option will not work for you, you can always purchase a My Birthday Teddy gift voucher to give to your selected recipient, so that they are able to order their bear. Alternatively we do have a Gift Notice available – once you have placed your order please contact us on 02 7900 9421 or at customerservice@mybirthdayteddy.com.au and let us know that you would like a Gift Notice.


7. What if we want to order more than one My Birthday Teddy™?

If you would like to order more than one bear you can do this on a single order, provided that the delivery addresses are the same.

You will need to go through Steps 1 to 3 for each teddy – as they are all unique, then select the appropriate delivery option for all of the bears. When you get to Step 3 just press on continue shopping until you have all the My Birthday Teddies you need. Once you have finished shopping, select Proceed to Payment.

Please Note: Each bear is packaged in its own special box, so we cannot combine more than one bear into a single box.

If you are wanting to order a number of teddy bears with different delivery options, or to be delivered to different delivery addresses, you will need to complete a separate order for each of the bears.


8. Can I come and pick up my My Birthday Teddy™?

Sorry, we don’t have the facilities to hold My Birthday Teddies for pickup.